What our Patients Say

What our Patients Say

We are always looking to better measure, and to then improve, the care we provide. As part of this improvement focus, we ask all of our patients about their experience across a wider range of indicators, all of which relate to the domains of care set by our quality regulator, the CQC.

Read some of the feedback we’ve received from patients recently:

“What a superb unit! So very friendly, caring and efficient! Having worked in the NHS for 39 years I am comforted by the level of care I received. Thank you everyone.” Patient CF

“This is a very modern and functional building. All of the staff from top down were very attentive to my needs and privacy. Excellence at work here.” Patient AG

“Excellent facility, charming staff, overall a very positive experience. Thank you to all.” Patient HG

“I felt a bit worried coming here, trying to get here on time but I was put at ease and looked after wonderfully. Everyone is so friendly as they really care for you in every way. God bless and big thank you for all you do, who was so good to me and everyone x.” Patient SS

“Very pleased with all the care and treatment received. Nursing staff and medical staff were excellent.” Patient RA

“Very nervous on coming in but found all staff to be very friendly and reassuring, my treatment was superb throughout.” Patient DE

“Absolutely fantastic care, really impressed with everything and the way I was treated by the staff.” Patient TB

“Better than the Ritz :)” Patient GH



“Very happy with the treatment I received today, special thanks go to Megan, Chloe and Darren, you are all truly amazing.” Patient BP

“An excellent experience, friendly atmosphere, absolutely no problem about returning for further treatment.” Patient CK

“Staff of all specializations were absolutley brilliant, can’t thank them enough.” Patient GO

“Staff where lovely, attentive & took into consideration my mobility & hearing loss.” Patient PS

“Could not have been treated better, thank you.” Patient MS

“A big thank you to each and every one of you.Patient VP

“Very happy with the treatment I received today, special thanks go to Megan, Chloe and Darren, you are all truly amazing.” Patient BP

“Excellent all round care, can’t be faulted” Patient MB

 “Friendly and professional staff who made me feel welcome, secure and fully informed at all times. Many thanks.” Anonymous

 “Excellent friendly, helpful & informative staff. Couldn’t have had a better experience.” Anonymous

“Very very impressed, everything was perfect, could not have had better.” Anonymous

“Everyone we dealt with was marvellous” Anonymous

“What a brilliant bunch” Patient MA

”I was worried before attending but had no need to.” Patient JU

”All the staff were very pleasant and attentive, wish the rest of the NHS was as good as this.” Patient BF

”Excellent in all respects” Patient DM

”Wonderful atmosphere, staff were excellent and caring. A faultless display of NHS care at its’ best” Patient JR

”The staff were all amazing – kind and caring such an air of calm. Thank you all, a wonderful experience. ” Patient JMB

“First class experience, the staff and facilities outstanding. A credit to this hospital.” Anonymous

“I was put at ease throughout with friendly and caring staff and environment, thank you.” Patient SH

“Thank you, has been an excellent experience from start to finish. Very professional. Brilliant.” Patient CR

“No further comments, treatment and service was excellent” Patient SB

“Been a very good day for me” Patient WD

“My thanks for your support and kindness, excellent”  Anonymous

“My time and treatment at the clinic was outstanding” Anonymous

“Excellent, committed care staff. So helpful and friendly, nothing too much trouble. Thank you.” Patient KH

”Superb service around from start to finish.” Patient JF

”Excellent care and attention by everyone” Patient AS

”A bit nervous about the day. Everyone was professional and reassuring, cannot fault the team” Patient MVH

”I cannot fault anything, your staff were amazing, food excellent and kindness excellent too. I felt very at ease with the whole procedure” Patient SH

” A wonderful facility and very competent and friendly staff throughout” Patient AP

”Absolutely amazing staff, nothing is too much trouble” Patient NT

”This was my first visit to the Peninsula Heart Clinic. I am very impressed with the care and quality of service. Absolutely first class” Patient AC

”The staff were very caring and I felt that I was receiving the very best care available” Patient RS

”My treatment & care at all times were exceptional both from clinical and admin staff. Impressive!” Patient WB

”staff were exceptionally caring and helpful and very kind’‘ Patient TO

”Thank you for all your help and making me feel at ease about the whole operation when I was feeling anxious about it, Well done too all” Patient AK

”A very well run clinic with helpful staff. A big thank you for everything” Patient Anonymous

”Excellent staff. Very friendly and caring. Great communication and very informative throughout the whole time, felt comfortable and at ease” Patient VW

”Great service, looking forward to returning for my stent in 3 months” Patient Anonymous

”Everyone from the receptionist to the surgeon were 1st. class and very professional. A pleasure to have been treated here. Thank you so much. ” Patient TT

”Staff were all extremely comforting and professional, brilliant group of people – keep up the good work.” Patient CC

”Any anxiety quickly disappeared on arrival at the clinic” Patient HM

”Lovely relaxed atmosphere, very attentive, kind and hospitable staff” Patient Anonymous

”Felt that I was in the hands of an extremely capable team who were all very clear on their roles, calm proficient and well led.After care superb, thank you.” Patient JW

”Incredible service from start to finish. This department should be very proud of itself and are a credit to the NHS.’‘ Patient Anonymous

”Thank you very much for looking after me so well. Your all angels!!xx” Patient CB

”A perfect example of effective care”  Patient anonymous

”All staff were very helpful & very professional, I couldn’t have wished for better:).” Patient JGM

”Best possible care at all times” Patient TL

”Everyone here has been so wonderful to me and I thank you all so much. My love to all” Patient PRB

”1st class, 5 * Olivia fantastic.” Patient GMY

”Please may I always be treated here! Superb, helpful and informative staff’‘ Patient JR

”Staff were all extremely comforting and professional, brilliant group of people – keep up the good work.” Patient CC

Closed due to COVID19 Lock down

Closed due to COVID19 lock down

”Overall excellent service” Patient CL

”Everyone was lovely, professional and very friendly. Very patient with me through my anxiety as a first timer! Thank you.” Patient JP

 ”From when I arrived until the time I went home I was looked after extremely well by all staff.” Patient DM

”As pleasant an experience as a medical procedure could be. Staff very good, caring and attentive.” Patient PG

”Excellent facility and care.” Patient Dr CJ

”Overall excellent service” Patient CL


”My consultant and everyone involved in my care was kind, caring and professional. Thank you!” Patient FF

‘Excellent service 100% first class” Patient JM

”Treatment/care was second to none. All staff were excellent and very professional.” Patient PP

”A very war welcome, lovely efficient staff, a pleasant stay. Thanks you.” Patient CD

”We would like to express our gratitude to all staff our experience has been exemplary in all aspects.” Patient DB

”Just so caring and lovely, thank you.” Patient AC

”I felt very safe and well looked after, I suffer from anxiety and felt totally at ease with the wonderful staff and team. Thank you so much.” Patient AW

Catheter Lab closed for upgrade.

New lab open from 21st September.

”Treated very well all the time I was at Peninsula from when I got there until the time I left.” Patient CM

”Everyone at every level were courteous, kind, friendly, attentive and always professional.” Patient SH

”Top class.” Patient ICH


”I was treated like royalty, thank you all so very much.” Patient DF

”Brilliant staff, great credit. Bless you all xx.” Patient MES

”Well run, staff were a pleasure, couldn’t do enough for you. Deserve medals. 🙂 Thank you brilliant team.” Patient G

”All round excellent service and staff.” Patient TH

”Excellent from start to finish, all of the staff are amazing.” Patient JD

”I felt informed and very well cared for throughout. My experience from start to finish was as pleasant as it possibly could be, especially at COVID time. Well done to all concerned.” Patient IP

‘Nurse Olivia Dickenson 1st class at care and explaining things. Thanks.” Patient DA

”I received excellent, compassionate and professional care. My thanks to all especially Darren, Ian, Karen, Sharon and Olivia.” Patient IM


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